Complaints Handling & Recall Plan
Suitable for all cannabis license types, this 36-page document covers every component of planning for and implementing a product complaint or recall process. It also includes the root cause investigation process that must happen to avert future related product problems.Scroll down for the Table of Contents and more information on this Cannabis Recall Plan.
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Disclaimer: This is a template that will be delivered to you as an editable MS Word doc. It's filled in with great information, but is NOT location specific. We've done 90% of the heavy lifting, and the last 10% is up to you and your compliance expert.
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Hi, I'm Jennifer Martin, the creator of this website and a veteran commercial grower and cultivation consultant. My colleague and I created these operating plan documents to help cannabis business operators legitimize and streamline their operations. With hundreds of satisfied customers under our belts, we are certain that we've got the best starter templates for cannabis operators available online.
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Cannabis Complaints Handling & Recall Plan
Recall Plan description coming soon!
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Table of ContentsIntroduction 3
Roles and Responsibilities 3 Complaints Handling 6 Initiating the Complaint Process 6 Recalls 7 Recall Procedure 8 Root Cause Investigation Procedure 11 Complaint Response Documentation and Record Keeping 12 Management Review and Archiving 13 Additional Resources 13 Appendix 1 - Complaint Response Team Contact List 14 Appendix 2 - Complaint Form 15 Appendix 3 - Complaint Response & Recall Checklist 17 Appendix 4 - Health Hazard Evaluation Form 18 Appendix 5 - Recall Communications Log 21 Appendix 6 - Recall Recovery Summary 22 Appendix 7 - Root Cause Investigation Questionnaire 23 (Note that this Questionnaire is a 13-page in-depth investigation process.) |
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